1. Scope: These Terms and Conditions apply to all bookings of retreats, coaching sessions, and events offered by IHR Consulting via the website www.ihr-consulting.com or through direct individual agreement 2. Services: The nature, scope, and duration of services (e.g. retreats, coaching formats) are defined in the respective service description provided on the website or in the individual offer. Services are delivered at fixed times and locations as stated. 3. Booking & Contract Formation: By submitting the booking form or confirming a booking via email, you are making a binding offer to participate. The contract is formed upon our written confirmation (usually via email). 4. Payment Terms: A non-refundable deposit of 20% of the total price is due upon booking. The remaining balance must be paid no later than 28 days (4 weeks) prior to the start of the event. The deposit is non-refundable, as it covers advance costs related to planning and securing resources. The remaining balance is also non-refundable, as fixed expenses (e.g. venue, accommodation, catering, personnel) are already incurred at that point. If the remaining payment is not received on time, we reserve the right to reallocate the spot 5. Cancellation by Participant: Cancellations must be made in writing. The following conditions apply: Up to 6 weeks before the start date: The remaining payment will be refunded; the deposit is retained. Less than 6 weeks before the start date: No refund unless the spot can be filled by another participant. Replacement participants may be nominated at any time free of charge. 6. Cancellation by Organizer: If a retreat or coaching session must be cancelled by us (e.g. illness, force majeure, insufficient bookings), all payments already made, including the deposit, will be fully refunded. Any further claims (e.g. for travel expenses) are excluded. 7. Liability: Participation is at your own risk. IHR Consulting accepts no liability for damage to property or personal injury unless caused by gross negligence or intentional misconduct on our part. 8. Data Protection: We process personal data solely for the purpose of managing your booking and event participation, in accordance with our Privacy Policy. Your data will not be shared with third parties. 9. Final Provisions: This agreement is governed by the laws of the United States of America and the State of Florida, without regard to its conflict of law principles. If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected. Where legally permissible, the place of jurisdiction shall be the location of IHR Consulting's registered office: 2890 W Oakland Park Blvd, Suite 101C, Oakland Park, FL 33311, USA.